Client Experience Coordinator

Market Value Inc.; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Market Value Southwest in Phoenix is seeking a Client Service Assistant to manage daily client inquiries, coordinate service requests, and support clear communication between clients and internal teams.

This role emphasizes accuracy, organized records, and professional client care, with opportunities to learn client services, account coordination, and business operations in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Excellent organizational abilities and attention to detail.
• Ability to review information carefully and identify discrepancies.
• Willingness to learn company procedures and systems.

Responsibilities

• Respond to client inquiries regarding routine service questions.
• Review client requests to determine the necessary information or assistance.
• Maintain accurate and organized client records per company procedures.
• Prepare client documents, service forms, and informational materials.
• Verify the completeness and accuracy of information from clients.
• Coordinate routine service requests with internal departments or team members.
• Track outstanding client inquiries and assist with timely follow-up.
• Provide updates on the status of client requests when available.
• Help clients understand standard service procedures and documentation requirements.
• Organize incoming client information and record relevant details.
• Assist with reviewing account details and identifying missing or inconsistent information.
• Support the preparation of client correspondence and routine service communications.
• Maintain organized electronic records and reference materials.
• Assist with scheduling client appointments and service-related activities.
• Communicate documentation needs and outstanding action items to clients.
• Monitor assigned tasks to meet service-related deadlines.
• Direct complex inquiries to the appropriate team member for review.
• Handle client information with confidentiality.
• Assist with updating client contact information and routine account records.
• Support resolution of administrative issues affecting client requests.
• Coordinate with colleagues to prevent delays.
• Maintain familiarity with company services and procedures.
• Participate in team meetings and training on client service operations.
• Complete additional client service and administrative responsibilities.

Skills

Communication skills

Organizational skills

Attention to detail

Time-management

Customer service experience

Education

High school diploma

Tools

Office software

Job description

Market Value Southwest in Phoenix is seeking a Client Service Assistant to manage daily client inquiries, coordinate service requests, and support clear communication between clients and internal teams.

This role emphasizes accuracy, organized records, and professional client care, with opportunities to learn client services, account coordination, and business operations in a collaborative environment.