In-Person Customer Experience Associate

Market Value Inc.; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Market Value Southwest is seeking a friendly Customer Service Representative to provide in-person assistance to customers and support daily engagement and service activities. Training will be provided, making this an ideal entry-level role to develop communication and problem-solving skills in a collaborative team environment.

The role emphasizes greeting customers, answering questions about products and promotions, and helping customers make informed decisions with clear, helpful communication.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service is preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to establish rapport with diverse customers.
• Comfortable interacting face-to-face in a retail or service setting.
• Willingness to learn product information and procedures.
• Excellent listening and problem-solving abilities.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Respond to questions regarding products, services, and promotions.
• Listen attentively to customer needs and provide relevant information.
• Explain product features and options clearly.
• Assist customers with understanding promotions and purchasing procedures.
• Provide personalized recommendations based on preferences.
• Direct complex inquiries to appropriate team members.
• Maintain a clean, organized customer-facing environment.

Skills

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma

Job description

Market Value Southwest is seeking a friendly Customer Service Representative to provide in-person assistance to customers and support daily engagement and service activities. Training will be provided, making this an ideal entry-level role to develop communication and problem-solving skills in a collaborative team environment.

The role emphasizes greeting customers, answering questions about products and promotions, and helping customers make informed decisions with clear, helpful communication.