Client Experience Specialist

Market Value Inc.; Hoboken (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

Market Value Southwest in Hoboken, NJ is seeking a Client Service Specialist to provide reliable client support, answer inquiries, and help ensure positive interactions across engagements. This entry-level role offers training on offerings, service expectations, and daily responsibilities.

The ideal candidate is personable and resourceful, with a service-oriented demeanor and strong communication skills. Prior experience is welcome but not required, and onboarding is provided to develop product

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong listening abilities and attention to individual client needs.
• Professional, approachable, and service-oriented demeanor.
• Ability to manage multiple requests and prioritize responsibilities.

Responsibilities

• Assist clients with general questions regarding available products and services.
• Establish a welcoming and professional experience during client interactions.
• Listen carefully to client inquiries and determine appropriate next steps.
• Explain service options, product details, and relevant company procedures.
• Provide clear and accurate responses to routine client questions.
• Assist clients in understanding available solutions based on their individual needs.
• Address common service concerns with patience and professionalism.
• Take responsibility for assigned client requests and ensure appropriate follow-through.
• Maintain familiarity with current products, service features, and company offerings.
• Help clients navigate service-related questions and available options.
• Recognize situations requiring additional assistance and communicate them appropriately.
• Provide timely updates regarding the status of assigned client requests.
• Assist with maintaining accurate client information and service documentation.
• Identify opportunities to improve the overall quality of individual client interactions.
• Support the resolution of routine service issues according to company guidelines.
• Communicate relevant client feedback and recurring concerns to appropriate colleagues.
• Provide information regarding applicable promotions, service updates, and new offerings.
• Demonstrate professionalism when handling questions or challenging situations.
• Maintain confidentiality when working with client information.
• Help ensure consistency and accuracy in client communications.
• Contribute to client satisfaction through attentive service and dependable assistance.
• Participate in product education, service training, and team development activities.
• Follow established company standards for client communication and service quality.
• Complete additional client service responsibilities as assigned.

Skills

Verbal communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Market Value Southwest in Hoboken, NJ is seeking a Client Service Specialist to provide reliable client support, answer inquiries, and help ensure positive interactions across engagements. This entry-level role offers training on offerings, service expectations, and daily responsibilities.

The ideal candidate is personable and resourceful, with a service-oriented demeanor and strong communication skills. Prior experience is welcome but not required, and onboarding is provided to develop product