Client Service Assistant

Market Value Inc.; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Market Value Southwest in Phoenix is seeking a Client Service Assistant to manage daily client inquiries, coordinate service requests, and support clear communication between clients and internal teams.

This role emphasizes accuracy, organized records, and professional client care, with opportunities to learn client services, account coordination, and business operations in a collaborative environment.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication.
• Excellent organizational abilities and attention to detail.
• Ability to review information carefully and identify discrepancies.
• Willingness to learn company procedures and systems.

Responsibilities

• Respond to client inquiries regarding routine service questions.
• Review client requests to determine the necessary information or assistance.
• Maintain accurate and organized client records per company procedures.
• Prepare client documents, service forms, and informational materials.
• Verify the completeness and accuracy of information from clients.
• Coordinate routine service requests with internal departments or team members.
• Track outstanding client inquiries and assist with timely follow-up.
• Provide updates on the status of client requests when available.
• Help clients understand standard service procedures and documentation requirements.
• Organize incoming client information and record relevant details.
• Assist with reviewing account details and identifying missing or inconsistent information.
• Support the preparation of client correspondence and routine service communications.
• Maintain organized electronic records and reference materials.
• Assist with scheduling client appointments and service-related activities.
• Communicate documentation needs and outstanding action items to clients.
• Monitor assigned tasks to meet service-related deadlines.
• Direct complex inquiries to the appropriate team member for review.
• Handle client information with confidentiality.
• Assist with updating client contact information and routine account records.
• Support resolution of administrative issues affecting client requests.
• Coordinate with colleagues to prevent delays.
• Maintain familiarity with company services and procedures.
• Participate in team meetings and training on client service operations.
• Complete additional client service and administrative responsibilities.

Skills

Communication skills

Organizational skills

Attention to detail

Time-management

Customer service experience

Education

High school diploma

Tools

Office software

Job description

Phoenix, United States | Posted on 11/09/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a professional, organized, and dependable Client Service Assistant to help manage daily client inquiries, coordinate service-related requests, and support efficient communication between clients and internal team members. This position focuses on providing accurate information, maintaining organized client records, and ensuring routine service needs are addressed in a timely and professional manner.

The Client Service Assistant will assist with reviewing client information, preparing documentation, monitoring outstanding requests, and coordinating follow-up activities. This role requires attention to detail, strong communication skills, and the ability to handle multiple responsibilities while maintaining a consistent standard of client care.

This opportunity is ideal for someone who enjoys combining administrative responsibilities with direct client interaction. We welcome candidates who are resourceful, attentive, and interested in developing practical experience in client services, account coordination, and business operations.

Primary Responsibilities

• Respond to client inquiries regarding routine service questions, account information, and general procedures.
• Review client requests to determine the appropriate information or assistance needed.
• Maintain accurate and organized client records according to established company procedures.
• Assist with preparing client documents, service forms, and informational materials.
• Verify the completeness and accuracy of information received from clients.
• Coordinate routine service requests with appropriate internal departments or team members.
• Track outstanding client inquiries and assist with timely follow-up.
• Provide updates regarding the status of client requests when information is available.
• Help clients understand standard service procedures and documentation requirements.
• Organize incoming client information and ensure relevant details are properly recorded.
• Assist with reviewing account details and identifying missing or inconsistent information.
• Support the preparation of client correspondence and routine service communications.
• Maintain organized electronic records and reference materials.
• Assist with scheduling client appointments, meetings, or service-related activities when required.
• Communicate documentation needs and outstanding action items to clients.
• Monitor assigned tasks and help ensure service-related deadlines are met.
• Direct complex inquiries to the appropriate team member for further review.
• Handle client information with professionalism and appropriate confidentiality.
• Assist with updating client contact information and routine account records.
• Support the resolution of administrative issues affecting client requests.
• Coordinate with colleagues to clarify information and prevent unnecessary service delays.
• Maintain familiarity with company services, client procedures, and documentation guidelines.
• Participate in team meetings and training related to client service operations.
• Complete additional client service and administrative responsibilities consistent with the position.

Requirements

• High school diploma or equivalent required.
• Previous experience in client services, customer service, administrative support, account coordination, or a related field preferred but not required.
• Strong written and verbal communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to review information carefully and identify discrepancies.
• Professional and courteous approach to client communication.
• Strong time-management skills and ability to prioritize daily assignments.
• Basic computer proficiency and familiarity with standard office applications.
• Comfortable maintaining electronic records and organizing documentation.
• Ability to manage multiple requests while maintaining accuracy.
• Practical problem-solving skills and sound judgment.
• Ability to handle confidential client information responsibly.
• Willingness to learn company services, internal systems, and established procedures.
• Dependable work habits and ability to follow through on assigned responsibilities.
• Ability to work independently while collaborating effectively with colleagues.
• Structured onboarding and practical job-specific training.
• Opportunities to develop client service and administrative coordination skills.
• Supportive and collaborative team environment.
• Training on client documentation, service procedures, and internal systems.
• Opportunities to strengthen professional communication and organizational abilities.
• Ongoing coaching, feedback, and professional development opportunities.
• A professional workplace that values accuracy, reliability, teamwork, and quality client service.