Client Experience Specialist

Market Value Inc.; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Market Value Southwest in Milwaukee seeks a Client Service Associate to assist customers with inquiries and provide accurate information about client products and services, supporting a positive customer experience.

You will work with teammates to address questions, guide customers through options, and help ensure smooth service delivery. This entry-level role includes training and the chance to grow in client representation and service operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, client support, or related field preferred but not required.
• Strong interpersonal skills and a professional communication style.
• Ability to understand customer requests and provide relevant assistance.
• Clear verbal communication and strong active listening skills.
• Customer-focused approach with an emphasis on service quality.
• Ability to explain unfamiliar products or procedures in understandable terms.
• Good judgment when handling customer questions and routine concerns.
• Strong attention to detail when communicating or documenting information.
• Ability to organize requests and manage competing daily priorities.
• Dependable work habits and commitment to completing assigned responsibilities.
• Willingness to develop knowledge of client products and service procedures.
• Basic computer proficiency and ability to learn workplace applications.
• Ability to maintain professionalism during challenging customer interactions.
• Collaborative attitude and willingness to support team service objectives.
• Structured onboarding and client product education.
• Supportive team environment with ongoing guidance.
• Practical experience in client service and customer support activities.
• Continued development of communication and problem-solving skills.
• Opportunities to learn customer service coordination and client representation practices.
• Regular team activities and employee recognition initiatives.
• Access to established service resources and informational materials.

Responsibilities

• Serve as a professional point of contact for customers seeking product or service assistance.
• Review customer inquiries to determine the information or support needed.
• Provide clear explanations of available client products, services, and related options.
• Help customers understand product details, service features, and applicable procedures.
• Respond to general questions with accurate and timely information.
• Assist customers with navigating available selections and making informed decisions.
• Clarify customer requests and communicate relevant details to appropriate colleagues.
• Provide updates and additional information regarding customer inquiries when necessary.
• Support a consistent and professional service experience across daily customer interactions.
• Explain current promotional offerings and relevant service information.
• Help customers understand applicable purchasing steps and available next actions.
• Recognize situations requiring additional assistance and refer them appropriately.
• Assist with organizing customer requests and routine service documentation.
• Maintain accurate records of customer interactions when required.
• Review product and service updates to ensure information remains current.
• Communicate recurring customer questions and service concerns to team members.
• Assist with preparing informational resources used during customer interactions.
• Support customer satisfaction by demonstrating patience, responsiveness, and accountability.
• Coordinate with colleagues to ensure customer requests receive appropriate attention.
• Contribute to daily service quality and customer engagement objectives.
• Participate in client product training, service briefings, and team discussions.
• Follow established standards for professional communication and customer information handling.
• Complete additional client service and customer support duties as assigned.

Job description

Market Value Southwest in Milwaukee seeks a Client Service Associate to assist customers with inquiries and provide accurate information about client products and services, supporting a positive customer experience.

You will work with teammates to address questions, guide customers through options, and help ensure smooth service delivery. This entry-level role includes training and the chance to grow in client representation and service operations.