Customer Experience & Service Coordinator

Market Value Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Market Value Southwest is seeking a Customer Service Coordinator in New York to support daily customer interactions and coordinate service-related activities. The role focuses on providing accurate information, maintaining positive customer experiences, and balancing front-line duties with basic coordination tasks.

The ideal candidate is personable, detail-oriented, and eager to develop customer service and organizational skills in an entry-level position supporting daily team objectives.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Ability to coordinate multiple customer requests and daily responsibilities.
• Willingness to learn product knowledge and procedures.
• Comfortable communicating with customers in person.

Responsibilities

• Welcome customers and provide professional assistance during face-to-face interactions.
• Coordinate daily customer service activities to support efficient engagement.
• Respond to inquiries regarding products, services, and promotions.
• Identify customer needs and provide relevant information about options.
• Maintain accurate customer interaction records and documents.
• Assist with scheduling and coordinating customer appointments.
• Follow company guidelines to handle routine questions and concerns.
• Refer complex inquiries to colleagues as needed.
• Communicate current promotions and product updates to customers.

Skills

Verbal communication

Organizational skills

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

Market Value Southwest is seeking a Customer Service Coordinator in New York to support daily customer interactions and coordinate service-related activities. The role focuses on providing accurate information, maintaining positive customer experiences, and balancing front-line duties with basic coordination tasks.

The ideal candidate is personable, detail-oriented, and eager to develop customer service and organizational skills in an entry-level position supporting daily team objectives.