Client Experience Coordinator

Consultwithtray; Houston (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Growth opportunities

Job summary

Consultwithtray is hiring a Client Experience Coordinator for a fully remote position. You will oversee client communications, coordinate travel service details, and ensure a smooth, high-quality experience throughout the planning and booking process.

The role emphasizes organized, reliable, and proactive service, with onboarding and training provided. No prior travel industry experience is required, and you will work independently across multiple client workflows.

Qualifications

• Strong communication, organization, and problem-solving skills.
• Client service, account management, or customer-facing experience preferred—not required.
• Comfortable working independently while using provided systems and resources.
• Detail-oriented, reliable, and deadline-driven.
• Tech-savvy and adaptable to new booking platforms and digital tools.

Responsibilities

• Oversee ongoing client communications related to bookings, itineraries, and service updates.
• Ensure timely follow-ups, booking confirmations, and status updates to clients.
• Coordinate scheduling, travel documentation, and client requests with accuracy.
• Proactively identify and resolve issues to maintain a seamless travel experience.
• Maintain detailed client records and booking information across internal systems.
• Contribute to workflow improvements that support the travel operations team.
• Deliver professional support throughout every stage of the client's travel journey.

Skills

Communication

Organization

Problem solving

Client service experience

Independent work

Tech savvy

Tools

Internal systems

Job description

About the job Client Experience Coordinator

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.

This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You'll Do:

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates
• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
• Coordinate scheduling, travel documentation, and client requests with accuracy
• Proactively identify and resolve issues to maintain a seamless travel experience
• Maintain detailed client records and booking information across internal systems
• Contribute to workflow improvements that support the overall travel operations team
• Deliver consistent, professional support throughout every stage of the client's travel journey

What Were Looking For:

• Strong communication, organization, and problem‑solving skills
• Client service, account management, or customer‑facing experience preferred — not required
• Comfortable working independently while utilizing provided systems and resources
• Detail‑oriented, reliable, and deadline‑driven
• Tech‑comfortable and adaptable to new booking platforms and digital tools
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
  

Technical Requirements

• Reliable broadband internet connection
• Smartphone for communication and updates

Why This Role Stands Out:

• 100% remote flexibility
• Structured onboarding and ongoing support
• Clear processes and systems provided
• Growth opportunities within a supportive, team‑focused environment