Client Experience Coordinator

MAJC; Houston (TX); Teletrabalho; USD 42 000 - 66 000; Tempo integral

Resumo da oferta

MAJC is seeking a Client Experience Coordinator to manage client communications, coordinate travel details, and ensure a high-quality travel planning experience. This fully remote position welcomes an organized and dependable professional who can handle multiple client workflows independently from day one.

You'll oversee bookings, itineraries, and service updates, maintain client records, and contribute to process improvements within the travel operations team.

Qualificações

• Excellent communication, organization, and problem-solving skills.
• Client service or account management experience preferred but not required.
• Comfortable working independently with provided systems and resources.
• Detail-oriented, reliable, and deadline-driven; tech-savvy with new tools.

Responsabilidades

• Oversee client communications for bookings and itineraries.
• Ensure timely follow-ups and confirmations to clients.
• Coordinate scheduling and travel docs with accuracy.
• Proactively resolve issues to maintain smooth travel.
• Maintain client records across internal systems.
• Contribute to travel operations workflow improvements.
• Provide professional support at every travel stage.

Conhecimentos

Communication

Organization

Problem solving

Client service

Account management

Attention to detail

Tech-savvy

Ferramentas

Booking platforms

Descrição da oferta de emprego

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.

This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You'll Do:

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates
• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
• Coordinate scheduling, travel documentation, and client requests with accuracy
• Proactively identify and resolve issues to maintain a seamless travel experience
• Maintain detailed client records and booking information across internal systems
• Contribute to workflow improvements that support the overall travel operations team
• Deliver consistent, professional support throughout every stage of the client's travel journey

What Were Looking For:

• Strong communication, organization, and problem-solving skills
• Client service, account management, or customer-facing experience preferred — not required
• Comfortable working independently while utilizing provided systems and resources
• Detail-oriented, reliable, and deadline-driven
• Tech-comfortable and adaptable to new booking platforms and digital tools
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
  

Technical Requirements

• Laptop or desktop computer
• Reliable broadband internet connection
• Smartphone for communication and updates

Why This Role Stands Out:

• 100% remote flexibility
• Structured onboarding and ongoing support
• Clear processes and systems provided
• Growth opportunities within a supportive, team-focused environment