Remote Client Experience Specialist

Consultwithtray; Florida; On-site; USD 42,000 - 65,000; Full time

Job summary

Consultwithtray is seeking a Client Experience Coordinator to oversee client communications, coordinating travel service details and ensuring a high-quality experience throughout the planning and booking process.

This fully remote position is ideal for an organized, dependable individual who can manage multiple client workflows independently. No prior travel industry experience is required, with full training and onboarding provided from day one.

Qualifications

• Clear, concise communication with clients and internal teams.
• Strong organizational and time-management abilities.
• Proactive problem-solving and issue-resolution skills.
• Attention to detail in travel itineraries and docs.

Responsibilities

• Oversee client communications related to bookings, itineraries, and updates.
• Ensure timely follow-ups and booking confirmations are delivered to clients.
• Coordinate scheduling, travel docs, and client requests accurately.
• Proactively identify and resolve issues to maintain a smooth travel experience.
• Maintain client records and booking information across systems.
• Support workflow improvements for the travel operations team.

Skills

Communication

Organization

Problem-solving

Detail-oriented

Tech-savvy

Job description

About the job Client Experience Coordinator

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.

This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You'll Do:

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates
• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
• Coordinate scheduling, travel documentation, and client requests with accuracy
• Proactively identify and resolve issues to maintain a seamless travel experience
• Maintain detailed client records and booking information across internal systems
• Contribute to workflow improvements that support the overall travel operations team
• Deliver consistent, professional support throughout every stage of the client's travel journey

What Were Looking For:

• Strong communication, organization, and problem-solving skills
• Client service, account management, or customer-facing experience preferred — not required
• Comfortable working independently while utilizing provided systems and resources
• Detail-oriented, reliable, and deadline-driven
• Tech-comfortable and adaptable to new booking platforms and digital tools
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
  

Technical Requirements

• Reliable broadband internet connection
• Smartphone for communication and updates

Why This Role Stands Out:

• 100% remote flexibility
• Structured onboarding and ongoing support
• Clear processes and systems provided
• Growth opportunities within a supportive, team-focused environment