Remote Client Experience Specialist

Consultwithtray; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Consultwithtray is seeking a Client Experience Coordinator to oversee client communications, coordinating travel service details and ensuring a high-quality experience throughout the planning and booking process.

This fully remote position is ideal for an organized, dependable individual who can manage multiple client workflows independently. No prior travel industry experience is required, with full training and onboarding provided from day one.

Qualifications

• Clear, concise communication with clients and internal teams.
• Strong organizational and time-management abilities.
• Proactive problem-solving and issue-resolution skills.
• Attention to detail in travel itineraries and docs.

Responsibilities

• Oversee client communications related to bookings, itineraries, and updates.
• Ensure timely follow-ups and booking confirmations are delivered to clients.
• Coordinate scheduling, travel docs, and client requests accurately.
• Proactively identify and resolve issues to maintain a smooth travel experience.
• Maintain client records and booking information across systems.
• Support workflow improvements for the travel operations team.

Skills

Communication

Organization

Problem-solving

Detail-oriented

Tech-savvy

Job description

Consultwithtray is seeking a Client Experience Coordinator to oversee client communications, coordinating travel service details and ensuring a high-quality experience throughout the planning and booking process.

This fully remote position is ideal for an organized, dependable individual who can manage multiple client workflows independently. No prior travel industry experience is required, with full training and onboarding provided from day one.