Client Experience Coordinator

Sunkissedandmoonlitravel; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote flexibility

Structured onboarding

Growth opportunities

Job summary

Sunkissedandmoonlitravel is seeking a Client Experience Coordinator to manage client communications, travel bookings, itineraries, and service updates, ensuring a smooth, professional experience throughout the planning and booking process.

This is a fully remote role ideal for an organized, dependable candidate who can manage multiple client workflows independently. Full onboarding is provided from day one, and no prior travel industry experience is required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to solve problems and adapt to changing priorities.
• Experience in client service or account management is a plus.

Responsibilities

• Manage ongoing client communications related to bookings, itineraries, and service updates.
• Ensure timely follow-ups, confirmations, and status updates to clients.
• Coordinate scheduling, travel documentation, and client requests with accuracy.
• Proactively identify and resolve issues to maintain a seamless travel experience.
• Maintain detailed client records and booking information across systems.
• Contribute to workflow improvements that support the travel operations team.
• Deliver professional support throughout every stage of the client's travel journey.

Skills

Communication

Organization

Problem-solving

Customer service

Job description

We are looking for a Client Experience Coordinator to oversee client communications, coordinate travel service details, and ensure every interaction throughout the travel planning and booking process reflects a smooth, professional, and high-quality experience.

This is a fully remote position ideal for someone who is organized, dependable, and comfortable managing multiple client workflows independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.

What You’ll Do:

• Oversee ongoing client communications related to travel bookings, itineraries, and service updates

• Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients

• Coordinate scheduling, travel documentation, and client requests with accuracy

• Proactively identify and resolve issues to maintain a seamless travel experience

• Maintain detailed client records and booking information across internal systems

• Contribute to workflow improvements that support the overall travel operations team

• Deliver consistent, professional support throughout every stage of the client's travel journey

What Were Looking For:

• Strong communication, organization, and problem-solving skills

• Client service, account management, or customer-facing experience preferred — not required

• Comfortable working independently while utilizing provided systems and resources

• Detail-oriented, reliable, and deadline-driven

• Tech-comfortable and adaptable to new booking platforms and digital tools

• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Technical Requirements

• Laptop or desktop computer

• Reliable broadband internet connection

• Smartphone for communication and updates

Why This Role Stands Out:

• 100% remote flexibility

• Structured onboarding and ongoing support

• Clear processes and systems provided

• Growth opportunities within a supportive, team-focused environment