Client Experience Concierge — Tax Office Receptionist

H&R Block, Inc.; Woodhaven (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Westland, MI. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The role offers in-person work with opportunities to learn tax preparation and potentially progress into office leadership as you gain experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with follow-through.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organization

Computer skills

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Westland, MI. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The role offers in-person work with opportunities to learn tax preparation and potentially progress into office leadership as you gain experience during tax season.