Personal Banker: Customer Growth & Financial Wellness

PNC; Bloomington (IL); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Personal Banker in Bloomington, IL to grow the branch customer base through proactive sales and service. You will deliver a full PNC conversation with clients, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to expand wallet share.

The role emphasizes risk management, adherence to policies, and participation in daily branch operations to ensure a high-quality customer experience.

Qualifications

• No degree required; related experience or certifications may be considered.
• 3+ years experience typically required.
• Ability to adhere to risk management and policy guidelines.

Responsibilities

• Acquires and deepens branch customer base through proactive sales and service activities.
• Drives outbound sales conversations and elevates client loyalty with a defined sales process.
• Creates loyalty and grows wallet share by positioning PNC solutions to meet customer needs.
• Educates customers on managing financial transactions using technology and tools.
• Manages risk and adheres to policies; participates in daily branch operations.

Skills

Banking

Customer service

Customer experience

Accountability

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Personal Banker in Bloomington, IL to grow the branch customer base through proactive sales and service. You will deliver a full PNC conversation with clients, identify opportunities to improve financial wellbeing, and collaborate with ecosystem partners to expand wallet share.

The role emphasizes risk management, adherence to policies, and participation in daily branch operations to ensure a high-quality customer experience.