Client Experience Banker - Tech-Savvy Relationship Builder

Testing Site - JPMC; Ypsilanti (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, friendly service and help clients achieve their financial goals. You will greet clients, assist with transactions, and open new accounts while ensuring compliance with policies and regulatory requirements.

Educating clients on Chase mobile and ATM usage, building trusted relationships, and guiding them to our team of experts are key parts of the role. A team-focused approach will drive seamless service.

Qualifications

• Client-first mindset with friendly service.
• Ability to build trusted relationships with clients.
• Clear, polite communication to understand and help.
• Detail-oriented problem solving with consistent service.
• Team-oriented approach to deliver seamless service.

Responsibilities

• Greet clients and manage lobby flow to create a welcoming environment.
• Assist with day-to-day transactions and open new accounts in compliance with policies.
• Educate clients on Chase mobile app, Chase.com, and ATMs usage.
• Build relationships by listening, asking questions, and connecting clients to experts.
• Operate branch cash devices and adhere to bank policies and procedures.

Skills

Client service experience

Relationship building

Effective communication

Attention to detail

Team collaboration

Learn procedures quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, friendly service and help clients achieve their financial goals. You will greet clients, assist with transactions, and open new accounts while ensuring compliance with policies and regulatory requirements.

Educating clients on Chase mobile and ATM usage, building trusted relationships, and guiding them to our team of experts are key parts of the role. A team-focused approach will drive seamless service.