Client Experience Banker — Hospitality + Tech Solutions

Aumni; Owensboro (KY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase is hiring an Associate Banker to welcome clients, open accounts, and help them navigate Chase Mobile and online tools. You will greet customers, manage lobby flow with a tablet, and schedule meetings.

You will build trusted relationships, explain products, and work with the branch team to meet financial goals while complying with policies. The role emphasizes hospitality, service excellence, and attention to detail.

Qualifications

• Ability to put clients first and deliver attentive, friendly service.
• Ability to build trusted relationships and demonstrate genuine care.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with branch team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Exceed client expectations by servicing accounts and opening new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and manage cash devices while following bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Learning quickly

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to welcome clients, open accounts, and help them navigate Chase Mobile and online tools. You will greet customers, manage lobby flow with a tablet, and schedule meetings.

You will build trusted relationships, explain products, and work with the branch team to meet financial goals while complying with policies. The role emphasizes hospitality, service excellence, and attention to detail.