Client-Centric Banker — Hospitality + Tech Solutions

Aumni; New Jersey; On-site; USD 40,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, manage lobby flow, open accounts, and educate customers on mobile and online banking tools while collaborating with the team to meet financial goals.

You will build trusted relationships, handle daily transactions, and participate in branch operations with adherence to policies and regulatory requirements. This role emphasizes hospitality and customer care.

Qualifications

• Client-first, attentive service and welcoming environment.
• Build trusted relationships with clients.
• Engage clients with clear, polite communication and needs-based support.
• Resolve client issues quickly with attention to detail.
• Elevate the client experience through collaborative teamwork.
• Learn products, services and procedures quickly and accurately.
• Demonstrate client service experience or comparable background.
• Cash handling experience is a plus.

Responsibilities

• Greet clients, manage lobby flow with a tablet, check-in, and schedule meetings.
• Provide account servicing and open new accounts while following policies and regulations.
• Educate clients on daily banking and digital self-service options (mobile app, website, ATMs).
• Build lasting relationships by listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations, including cash devices, in accordance with bank policies.

Skills

Client focus

Relationship building

Client engagement

Issue resolution

Customer experience

Product knowledge

Client service experience

Tech guidance

Cash handling

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, manage lobby flow, open accounts, and educate customers on mobile and online banking tools while collaborating with the team to meet financial goals.

You will build trusted relationships, handle daily transactions, and participate in branch operations with adherence to policies and regulatory requirements. This role emphasizes hospitality and customer care.