Client-Focused Banker Associate – Tech-Savvy & Hospitality

Next Frontier Capital; Youngstown (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

Chase is seeking an Associate Banker to deliver welcoming, hospitality‑driven service and to build trusted client relationships. You will introduce clients to banking solutions, support branch operations, and collaborate with the team to help clients achieve their financial goals.

The role emphasizes greeting clients, scheduling meetings, opening accounts, and guiding customers through digital tools like Chase Mobile App and Chase.com to enhance the customer experience.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients by communicating clearly and politely.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self‑service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication skills

Learn products quickly

Teamwork

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, hospitality‑driven service and to build trusted client relationships. You will introduce clients to banking solutions, support branch operations, and collaborate with the team to help clients achieve their financial goals.

The role emphasizes greeting clients, scheduling meetings, opening accounts, and guiding customers through digital tools like Chase Mobile App and Chase.com to enhance the customer experience.