Client Experience Banker

Bank of America; Patton Park (NC); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Bank of America is seeking a Client Services Associate to engage clients in our lobby, educate them on self-service resources, and assist with cash transactions. You will build trusted relationships, follow procedures to ensure compliance, and help connect clients with tailored financial solutions to meet their goals.

Can work weekend hours and be flexible to support branch operations. This role emphasizes delivering a positive client experience and collaborating with specialists across the bank.

Qualifications

• High school diploma or GED required.
• Experience delivering customer service in a fast-paced environment is preferred.
• Ability to learn and use banking platforms and self-service tools.

Responsabilités

• Engage clients in the lobby to educate and assist with self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Build relationships to meet clients' financial needs.
• Follow established processes and guidelines to ensure compliance with laws and regulations.
• Grow knowledge by collaborating with experts across departments.
• Manage center traffic, appointments, and outreach calls effectively.

Connaissances

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Formation

High School Diploma / GED

Description du poste

Bank of America is seeking a Client Services Associate to engage clients in our lobby, educate them on self-service resources, and assist with cash transactions. You will build trusted relationships, follow procedures to ensure compliance, and help connect clients with tailored financial solutions to meet their goals.

Can work weekend hours and be flexible to support branch operations. This role emphasizes delivering a positive client experience and collaborating with specialists across the bank.