Client Experience Banker

Bank of America Corporation; Oakland (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Industry-leading benefits

Job summary

Bank of America Corporation is hiring for a position where you engage clients in the lobby to educate and assist with transactions via self-service channels. You will process cash transactions accurately and connect clients to solutions that align with their financial goals.

The role may move between locations based on business needs, with training at a financial center and potential relocation within commuting distance. Weekend/extended hours may be required.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Comfortable engaging diverse clients and educating on self-service banking transactions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Oral Communications

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is hiring for a position where you engage clients in the lobby to educate and assist with transactions via self-service channels. You will process cash transactions accurately and connect clients to solutions that align with their financial goals.

The role may move between locations based on business needs, with training at a financial center and potential relocation within commuting distance. Weekend/extended hours may be required.