Client Experience Banker

Bank of America; Detroit (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Bank of America Corporation is seeking a client-focused associate to engage clients in the lobby, educate on self-service channels, and efficiently process cash transactions. You will build relationships to meet financial needs, follow strict processes, and drive the overall client experience.

Responsibilities include managing cash, scheduling, and outbound calls while collaborating with experts in lending and investments. Flexible weekend/extended hours support is required.

Qualifications

• Must be enthusiastic self-starter with a strong work ethic and results-driven mindset.
• Capable of collaborating across teams to build relationships and deliver client value.
• Demonstrates passion, commitment and drive to improve clients’ financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Communicates effectively and confidently with a diverse client base.
• Learns and adapts quickly to new information and technology platforms.
• Educates clients on self-service banking options (ATM, online, mobile).
• Applies critical thinking and problem solving to client needs.
• Follows established processes and regulations in daily activities.
• Manages time and capacity efficiently.
• Focuses on outcomes while serving the client’s best interests.
• Flexible to work weekends and/or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
• Grows knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree

High School Diploma / GED

Job description

Bank of America Corporation is seeking a client-focused associate to engage clients in the lobby, educate on self-service channels, and efficiently process cash transactions. You will build relationships to meet financial needs, follow strict processes, and drive the overall client experience.

Responsibilities include managing cash, scheduling, and outbound calls while collaborating with experts in lending and investments. Flexible weekend/extended hours support is required.