Client Experience Banker

Aumni; North Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to join our branch team in the United States. You will welcome clients, conduct account servicing, open new accounts, and guide customers through technology solutions like Chase Mobile App and Chase.com to meet their financial goals.

In this role, you will build trusted relationships, listen actively, and collaborate with colleagues to provide seamless service while adhering to bank policies and regulatory requirements.

Qualifications

• Ability to put clients first and exceed their expectations—delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships—demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients—communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail—providing a consistent client experience.
• Ability to elevate the client experience—working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Tech-savvy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to join our branch team in the United States. You will welcome clients, conduct account servicing, open new accounts, and guide customers through technology solutions like Chase Mobile App and Chase.com to meet their financial goals.

In this role, you will build trusted relationships, listen actively, and collaborate with colleagues to provide seamless service while adhering to bank policies and regulatory requirements.