Client Experience Banker

JPMorgan Chase & Co.; Grass Valley (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. in Grass Valley, CA is seeking an Associate Banker to deliver outstanding client experiences and introduce customers to banking solutions.

You will greet clients, help them with everyday banking, open and service accounts, and guide them through digital tools like mobile apps and online banking. This role emphasizes hospitality, integrity, and teamwork in a community branch setting.

Qualifications

• High school diploma or GED required.
• Ability to put clients first and exceed expectations.
• Strong communication and interpersonal skills.
• Willingness to learn products, services, and procedures.
• Experience in client service preferred.

Responsibilities

• Greet clients and manage lobby flow using a tablet and queue system.
• Open new accounts and service existing ones while following policies.
• Educate clients on day-to-day banking and digital self-service.
• Build relationships by listening, asking questions, and cross-selling solutions.
• Assist branch operations, including cash handling and ATM activity.

Skills

Client service

Communication

Relationship building

Cash handling

Technology literacy

Team collaboration

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Grass Valley, CA is seeking an Associate Banker to deliver outstanding client experiences and introduce customers to banking solutions.

You will greet clients, help them with everyday banking, open and service accounts, and guide them through digital tools like mobile apps and online banking. This role emphasizes hospitality, integrity, and teamwork in a community branch setting.