Relationship Banker — Client Experience Champion

JPMorganChase; Walnut Creek (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorganChase in Walnut Creek, CA seeks an Associate Banker to deliver welcoming, attentive service and understand client needs, leveraging Chase Mobile App and digital tools to enhance experiences.

You will assist with account opening, servicing, and educating clients on products while complying with bank policies; you will help build trusted relationships and support the branch team in meeting financial goals.

Qualifications

• High school diploma or GED required.
• Previous client service experience preferred.
• Ability to learn products and procedures quickly.
• Strong communication and empathy when assisting clients.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Assist with account servicing and opening new accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and digital tools (Chase Mobile App, Chase.com, ATMs).
• Build trusted client relationships through attentive service and collaboration with branch team.

Skills

Client service

Relationship building

Communication

Teamwork

Quick learning

Education

High school diploma or GED

Tools

Chase Mobile App

Job description

JPMorganChase in Walnut Creek, CA seeks an Associate Banker to deliver welcoming, attentive service and understand client needs, leveraging Chase Mobile App and digital tools to enhance experiences.

You will assist with account opening, servicing, and educating clients on products while complying with bank policies; you will help build trusted relationships and support the branch team in meeting financial goals.