Client Experience Banker

JPMorgan Chase & Co.; Forney (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Banker to provide welcoming, high-quality service in a branch setting. You will greet clients, help with account openings, and guide customers in using Chase digital tools.

You will build trusted client relationships, resolve inquiries, and collaborate with the team to achieve branch goals while adhering to all policies and regulatory requirements.

Qualifications

• Client-first mindset with hospitality and service oriented approach.
• Ability to build trusted relationships with clients.
• Clear and polite communication to understand and help clients.
• Detail oriented with ability to resolve issues accurately.
• Team oriented with collaborative mindset to deliver seamless service.
• Ability to learn products, services and procedures quickly.
• Experience in client service or similar roles.

Responsibilities

• Create a welcoming environment for clients in the branch with attentive service.
• Open accounts and service existing clients while following policies and regulations.
• Educate clients on banking transactions and digital solutions (mobile app, online banking, ATMs).
• Build relationships by listening and collaborating with branch team to meet client goals.
• Assist with branch operations and cash handling in line with bank procedures.

Skills

Client service

Relationship building

Clear communication

Problem resolution

Team collaboration

Fast learner

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking an Associate Banker to provide welcoming, high-quality service in a branch setting. You will greet clients, help with account openings, and guide customers in using Chase digital tools.

You will build trusted client relationships, resolve inquiries, and collaborate with the team to achieve branch goals while adhering to all policies and regulatory requirements.