Client Experience Banker

Bank of America; Dearborn (MI); On-site; USD 36,000 - 46,000; Full time

Job summary

Bank of America in Dearborn, MI is seeking a career-focused Personal Banker to engage clients in the lobby and guide them through self-service banking options. You will handle cash transactions, understand client financial goals, and connect them with appropriate solutions.

The role emphasizes building relationships, following procedures, and providing exceptional service. Weekend hours may be required, with a standard 40-hour week in a dynamic financial-center environment.

Qualifications

• Strong customer service and cash-handling skills.
• Ability to educate clients on self-service tools (ATM, online/mobile).
• Willingness to work weekends or extended hours as needed.
• Knowledge of financial products and solutions helpful.

Responsibilities

• Engage clients in lobby and educate on transactions via self-service resources.
• Accurately process cash transactions for clients as needed.
• Develop deep conversations to understand financial goals and connect clients to solutions.
• Follow established processes and guidelines while complying with laws and regulations.
• Build relationships with clients to meet financial needs and grow business.
• Manage center traffic, appointments, and outbound calls effectively.

Skills

Customer focus

Relationship building

Oral communications

Problem solving

Account management

Sales oriented

Prospecting

Referral identification

Education

Bachelor's degree / Associate’s degree (business related)

Job description

Bank of America in Dearborn, MI is seeking a career-focused Personal Banker to engage clients in the lobby and guide them through self-service banking options. You will handle cash transactions, understand client financial goals, and connect them with appropriate solutions.

The role emphasizes building relationships, following procedures, and providing exceptional service. Weekend hours may be required, with a standard 40-hour week in a dynamic financial-center environment.