Client Experience Banker: Build Relationships & Grow Finances

Bank of America; Lexington (VA); On-site; USD 32,000 - 40,000; Full time

Job summary

Bank of America in the United States is seeking a customer-facing role within a financial center. You will engage clients in the lobby, educate them on cash transactions and self-service options, and build relationships to meet financial needs.

You will handle cash, follow regulations, and aim to deliver an exceptional client experience. Weekend/extended hours may be required at various locations within a reasonable distance.

Qualifications

• Experience in customer-facing roles.
• Ability to learn and adapt to new information and technology platforms.
• Strong communication and relationship-building skills.
• Cash handling or cash handling knowledge is a plus.
• Willingness to work weekends or extended hours as needed.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and connect them to solutions.
• Follow established processes and regulations in daily activities.
• Drive the client experience and manage center traffic, appointments, and outbound calls.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline

Prospecting Referral Identification

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a customer-facing role within a financial center. You will engage clients in the lobby, educate them on cash transactions and self-service options, and build relationships to meet financial needs.

You will handle cash, follow regulations, and aim to deliver an exceptional client experience. Weekend/extended hours may be required at various locations within a reasonable distance.