Client-Focused Relationship Banker

Bank of America; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in the United States (Detroit area) seeks an energetic client services professional to engage customers in the lobby, educate them on self-service options, and assist with cash transactions. The role emphasizes building client relationships and guiding customers to solutions that meet their financial goals.

Ideal candidates will demonstrate adaptability, strong communication, and the ability to learn new platforms.

Qualifications

• Demonstrates adaptability and drive to deliver for clients.
• Strong customer focus with ability to educate on self-service banking.
• Excellent communication, both verbal and written.
• Able to identify client needs and propose suitable solutions.
• Knowledge of cash handling, and accuracy in transactions.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service resources.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs and goals.
• Follow established processes while complying with laws and regulations.
• Manage center traffic, appointments, and outbound calls to drive the client experience.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Solutions Advisory

Business Development

Pipeline Management

Prospecting

Referral Identification

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States (Detroit area) seeks an energetic client services professional to engage customers in the lobby, educate them on self-service options, and assist with cash transactions. The role emphasizes building client relationships and guiding customers to solutions that meet their financial goals.

Ideal candidates will demonstrate adaptability, strong communication, and the ability to learn new platforms.