Client Experience Relationship Banker

Bank of America; Northville (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America in the United States seeks a customer-focused team member to engage clients in the lobby, educating them on self-service options and accurately processing cash transactions. You will build relationships, follow established processes, and connect clients to solutions that meet their financial goals, while supporting an exceptional client experience.

This in-office role requires adaptability, strong communication, and the ability to work weekends or extended hours as needed, with

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Able to build relationships and collaborate across teams.
• Confident in identifying client solutions based on needs.
• Comfortable engaging all clients and learning new technology.
• Flexible to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's/Associate Degree

Job description

Bank of America in the United States seeks a customer-focused team member to engage clients in the lobby, educating them on self-service options and accurately processing cash transactions. You will build relationships, follow established processes, and connect clients to solutions that meet their financial goals, while supporting an exceptional client experience.

This in-office role requires adaptability, strong communication, and the ability to work weekends or extended hours as needed, with