Relationship Banker: Growth & Client Experience

Bank of America; Allen Park (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Bank of America is hiring a client-facing Financial Center Associate in the United States, with location flexible within the Michigan market. The role focuses on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately and efficiently.

You will build relationships, follow established guidelines, and seek opportunities to connect clients with solutions that meet their financial goals while supporting risk and compliance standards.

Qualifications

• Enthusiastic self-starter with strong work ethic and focus on results.
• Builds relationships and collaborates to get things done.
• Delivers experience that improves clients' financial lives.
• Identifies solutions for client needs.
• Effective communicator comfortable engaging all clients.
• Learns and adapts to new information and technology.
• Educates clients on self-service banking (ATM/online/mobile).
• Follows processes and adheres to laws and regulations.
• Flexible to work weekends or extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to act in clients' and bank's best interests.
• Grows knowledge by partnering with experts in small business, lending, investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate's Degree

Job description

The Bank of America is hiring a client-facing Financial Center Associate in the United States, with location flexible within the Michigan market. The role focuses on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately and efficiently.

You will build relationships, follow established guidelines, and seek opportunities to connect clients with solutions that meet their financial goals while supporting risk and compliance standards.