Client Experience Banker

JP Morgan Chase; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is hiring an Associate Banker in New York to deliver exceptional client experiences and hospitality at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase Mobile App, Chase.com, and ATMs.

You will greet clients, manage lobby flow, assist with account opening and servicing, and support daily branch operations while ensuring compliance with policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to communicate clearly and politely to understand and help clients.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and maintenance, and open new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self‑service options like Chase Mobile App and Chase.com.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge.
• Handle branch operations, including cash devices, while following bank procedures.

Skills

Client service

Relationship building

Communication

Technology proficiency

Team collaboration

Cash handling

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker in New York to deliver exceptional client experiences and hospitality at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase Mobile App, Chase.com, and ATMs.

You will greet clients, manage lobby flow, assist with account opening and servicing, and support daily branch operations while ensuring compliance with policies and regulatory requirements.