Branch Experience Lead: Client-First Banking

Aumni; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is hiring an Associate Banker in New York to deliver hospitality-focused client service and help clients achieve their financial goals. You will greet clients, open accounts, and guide them through Chase Digital tools with a team-oriented approach.

You will work in a branch environment focused on service excellence, regulatory compliance, and ongoing support for customers using the latest banking technology. This role emphasizes empathy, careful listening, and professional conduct.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships and communicate clearly.

Responsibilities

• Greet clients and create a welcoming branch environment.
• Provide account servicing and open new accounts while complying with policies.
• Educate clients on digital banking tools (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge.
• Perform branch operations and cash-related duties per bank procedures.

Skills

Client service excellence

Relationship building

Communication skills

Regulatory/compliance awareness

Team collaboration

Technology aptitude

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker in New York to deliver hospitality-focused client service and help clients achieve their financial goals. You will greet clients, open accounts, and guide them through Chase Digital tools with a team-oriented approach.

You will work in a branch environment focused on service excellence, regulatory compliance, and ongoing support for customers using the latest banking technology. This role emphasizes empathy, careful listening, and professional conduct.