Client Experience Banker

NBMBAA; Burlington (MA); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits eligible

Paid time off

Industry-leading benefits

Descripción de la vacante

Bank of America in Massachusetts is seeking a Customer Service role focused on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately. You will build relationships to meet financial needs and connect clients to solutions that support their financial goals.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours at various MA locations.

Formación

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Passion and drive to improve clients' financial lives.
• Ability to identify solutions for clients based on needs.
• Confident in communicating with all clients.

Responsabilidades

• Executes risk culture and aims for operational excellence.
• Builds relationships to meet clients' financial needs.
• Follows processes and guidelines to act in clients' and bank's best interest.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.

Conocimientos

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Educación

High School Diploma / GED

Descripción del empleo

Bank of America in Massachusetts is seeking a Customer Service role focused on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately. You will build relationships to meet financial needs and connect clients to solutions that support their financial goals.

The role requires strong communication, problem solving, and the ability to work weekends or extended hours at various MA locations.