Client Relationship Banker — Elevate Finances

Bank of America; Haverhill (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Bank of America in Massachusetts seeks a customer-focused associate to engage clients in the lobby and educate them on using self-service resources such as mobile, online, and ATM transactions. You will process cash transactions accurately, build client relationships, and connect clients to solutions that support their financial goals.

Role requires strong communication, ability to learn new technology platforms, and willingness to work weekends or extended hours as needed.

Qualifications

• Customer-focused engagement in a financial center environment.
• Ability to educate clients on self-service banking options and processes.
• Experience handling cash and cash-equivalent transactions in a regulated setting.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to ensure compliance with laws and regulations.
• Grows knowledge by collaborating with experts in banking services.
• Manages center traffic, appointments, and outbound calls.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Solutions Advisory

Sales Experience

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America in Massachusetts seeks a customer-focused associate to engage clients in the lobby and educate them on using self-service resources such as mobile, online, and ATM transactions. You will process cash transactions accurately, build client relationships, and connect clients to solutions that support their financial goals.

Role requires strong communication, ability to learn new technology platforms, and willingness to work weekends or extended hours as needed.