Client Relationship Banker — Growth & Solutions

Bank of America; Reeds Corner (MA); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America is seeking a customer service associate in Massachusetts to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships to address financial needs while ensuring compliance and delivering strong client experiences.

The role requires excellent communication, a proactive mindset, and flexibility to work weekends or extended hours across nearby centers. Competitive benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and client service skills.
• Ability to learn and adapt to self-service banking tools.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows established processes and complies with laws and regulations.
• Supports client experience and drives service quality.
• Assists with cash handling and center traffic management.

Skills

Adaptability

Customer Focus

Relationship Building

Problem Solving

Oral Communications

Sales Orientation

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer service associate in Massachusetts to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships to address financial needs while ensuring compliance and delivering strong client experiences.

The role requires excellent communication, a proactive mindset, and flexibility to work weekends or extended hours across nearby centers. Competitive benefits are provided.