Client Experience Banker

Bank of America; Portsmouth (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America is seeking a customer-focused professional to engage clients in the lobby, educate them on self-service options, and assist with transactions. The role emphasizes accurate cash handling, relationship building, and delivering a premier client experience in a branch setting.

Successful candidates will communicate clearly, adapt to evolving banking technologies, and collaborate with teammates to meet client needs while adhering to regulatory requirements.

Qualifications

• Fresh graduates welcome with strong customer focus and willingness to learn
• Experience in financial services is a plus but not required
• Ability to explain banking products and self-service options to clients

Responsibilities

• Engage clients in the lobby to educate and assist with transactions
• Process cash transactions accurately for clients as needed
• Develop deep conversations to understand client priorities and connect to solutions
• Maintain strong client relationships and provide exceptional service
• Support compliance with applicable laws and bank policies
• Contribute to a positive and efficient branch experience

Skills

Customer focus

Relationship building

Communication

Problem solving

Sales mindset

Time management

Adaptability

Self-service banking

Team collaboration

Client service

Education

Bachelor's degree in business/finance

High School Diploma or GED

Job description

Bank of America is seeking a customer-focused professional to engage clients in the lobby, educate them on self-service options, and assist with transactions. The role emphasizes accurate cash handling, relationship building, and delivering a premier client experience in a branch setting.

Successful candidates will communicate clearly, adapt to evolving banking technologies, and collaborate with teammates to meet client needs while adhering to regulatory requirements.