Relationship Banker for Southeast Market

NBMBAA; Massachusetts; On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

Bank of America in Massachusetts is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. The role involves building client relationships, following Bank policies, and supporting financial goals through discussions and recommended solutions.

The position requires strong communication, problem solving, and ability to work weekend or extended hours as needed, at various MA locations.

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Client management

Account management

Prospecting

Pipeline management

Referral management

Time management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Massachusetts is seeking a Customer Service Associate to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. The role involves building client relationships, following Bank policies, and supporting financial goals through discussions and recommended solutions.

The position requires strong communication, problem solving, and ability to work weekend or extended hours as needed, at various MA locations.