Client Experience Banker

JPMorgan Chase & Co.; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is hiring a Relationship Banker in a Chase Branch, focused on acquiring, managing, and retaining client relationships with a strong emphasis on service excellence and financial solutions.

You will leverage digital tools and collaborate with experts to meet client needs while adhering to regulatory standards. The role requires prior retail banking sales experience, excellent communication, and the ability to work flexible branch hours, including weekends.

Qualifications

• 1+ year of sales experience in Retail Banking or Financial Services with proven success.
• Ability to create memorable experiences for clients.
• Excellent communication skills in person and over the phone.
• Ability to resolve client issues with attention to detail.
• Understand and comply with risk, compliance, and licensing requirements.
• Willingness to work branch hours including weekends/evenings.

Responsibilities

• Put clients first and deliver attentive service to create a welcoming environment.
• Manage assigned clients, meet with them, and tailor product recommendations.
• Engage in clear, consultative communication to understand needs and build trust.
• Educate clients on technology solutions (Chase Mobile App, Chase.com, ATMs).
• Learn products and procedures to consult on banking solutions and connect clients to specialists.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Sales experience

Client-focused service

Excellent communication

Issue resolution

Risk & compliance awareness

Work in branches

Licensing knowledge

Weekend/evening hours flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is hiring a Relationship Banker in a Chase Branch, focused on acquiring, managing, and retaining client relationships with a strong emphasis on service excellence and financial solutions.

You will leverage digital tools and collaborate with experts to meet client needs while adhering to regulatory standards. The role requires prior retail banking sales experience, excellent communication, and the ability to work flexible branch hours, including weekends.