Client Experience Banker

JP Morgan Chase; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is looking for an Associate Banker to deliver hospitable, knowledgeable service and build trusted client relationships in a branch setting. You will help clients with everyday banking, onboarding, and digital tools usage while supporting a high-performance team in a fast-paced environment.

You will represent Chase with a focus on hospitality, staying compliant with policies and leveraging technology to meet clients' financial goals.

Qualifications

• Client-first service mindset with a welcoming, attentive approach.
• Ability to build trusted relationships and show genuine care.
• Strong interpersonal communication to understand and help clients.
• Ability to resolve client issues with attention to detail.
• Collaborative teamwork to deliver seamless service.
• Ability to quickly learn products, services and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing and maintenance; open new accounts in compliance.
• Educate clients on day-to-day banking and digital tools (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing solutions with the team.
• Perform branch operations including cash devices while following policies.

Skills

Client service

Relationship building

Clear communication

Active listening

Team collaboration

Problem solving

Product knowledge learning

Cash handling

Education

High school diploma or GED

Job description

Chase is looking for an Associate Banker to deliver hospitable, knowledgeable service and build trusted client relationships in a branch setting. You will help clients with everyday banking, onboarding, and digital tools usage while supporting a high-performance team in a fast-paced environment.

You will represent Chase with a focus on hospitality, staying compliant with policies and leveraging technology to meet clients' financial goals.