Client-Focused Banker & Relationship Builder

Aumni; City of Rochester (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality and exceptional client experiences in the branch. You will greet clients, assist with accounts, and promote digital banking solutions while maintaining compliance with policies. The role emphasizes building trusted client relationships and collaborating with the branch team.

You will educate clients on everyday banking tasks and help them achieve financial goals through friendly, attentive service and strong product knowledge.

Qualifications

• Ability to put clients first and exceed their expectations by delivering attentive and friendly service.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly to understand needs.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience through teamwork.
• Ability to quickly learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby and queue, and scheduling meetings.
• Exceed client expectations by servicing accounts and opening new accounts while following policies.
• Educate clients on day-to-day banking transactions and digital self-service options.
• Build relationships through active listening, empathy, and product knowledge in collaboration with the team.
• Perform branch operations, including managing cash devices in line with bank procedures.

Skills

Client service

Relationship building

Communication

Teamwork

Adaptability

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality and exceptional client experiences in the branch. You will greet clients, assist with accounts, and promote digital banking solutions while maintaining compliance with policies. The role emphasizes building trusted client relationships and collaborating with the branch team.

You will educate clients on everyday banking tasks and help them achieve financial goals through friendly, attentive service and strong product knowledge.