Client Experience Associate — Tax Prep & Growth Path

Jackson Hewitt; Jackson (MS); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within?

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt seeks a Customer Service Associate to be the friendly face for visitors, ensuring exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

No matter your work background, we welcome you to join our team and grow in a customer-focused role, with opportunities for advancement as a tax pro and

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal and communication

Experience in a fast-paced retail

Basic computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt seeks a Customer Service Associate to be the friendly face for visitors, ensuring exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

No matter your work background, we welcome you to join our team and grow in a customer-focused role, with opportunities for advancement as a tax pro and