Client Experience Specialist - Banking & Loyalty

PNC; Bethel Park (Allegheny County); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

401(k) with match

Paid holidays

Life insurance and disability

Descrizione del lavoro

PNC—Bethel Park, PA location—is seeking a Client Experience Associate in the Retail Banking group. You will engage customers, educate on financial options, and refer opportunities to branch staff to grow wallet share while delivering a differentiated experience.

Ideal candidates communicate clearly, handle multiple tasks, and support loyalty through proactive conversations and reliable service. No degree required; in-office role with strong team culture.

Competenze

• Experience in delivering customer service within a banking environment.
• Ability to identify opportunities and refer to branch staff when appropriate.
• Comfort with leveraging technology to educate customers on options.

Mansioni

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Supports proactive sales conversations through a defined process and lobby engagement.
• Ensures daily operations and transactions are completed efficiently and accurately.

Conoscenze

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC—Bethel Park, PA location—is seeking a Client Experience Associate in the Retail Banking group. You will engage customers, educate on financial options, and refer opportunities to branch staff to grow wallet share while delivering a differentiated experience.

Ideal candidates communicate clearly, handle multiple tasks, and support loyalty through proactive conversations and reliable service. No degree required; in-office role with strong team culture.