Client Experience & Banking Concierge

PNC

College Park (MD)

On-site

USD 41,000 - 68,000

Full time

3 days ago
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Benefits offered by this job

Medical coverage
Dental & Vision
Life insurance
Disability protection
401(k) with match
Pension and stock purchase plans
Dependent care reimbursement
Back-up care
Education assistance

Job summary

PNC in College Park, Maryland, is seeking a Client Experience Associate to join its Retail Bank team. Based in College Park, you will support multiple branches in the region and deliver a differentiated customer experience.

The role focuses on banking conversations, educating customers on options, and referrals to branch staff while promoting PNC products. Prioritize loyalty and share of wallet through proactive engagement; no visa sponsorship is provided.

Qualifications

  • Role typically does not require a university degree.
  • Related experience or product knowledge may be required.
  • No degree required.

Responsibilities

  • Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
  • Processes a variety of customer interactions and educates customers on alternatives.
  • Identifies banking opportunities during customer interactions and refers as appropriate.
  • Performs lobby engagement to connect with customers and promote PNC products.
  • Supports proactive sales through a defined sales process including service to sales and teller interactions.

Skills

Accountability
Banking
Branch Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Education

No Degree

Job description

PNC in College Park, Maryland, is seeking a Client Experience Associate to join its Retail Bank team. Based in College Park, you will support multiple branches in the region and deliver a differentiated customer experience.

The role focuses on banking conversations, educating customers on options, and referrals to branch staff while promoting PNC products. Prioritize loyalty and share of wallet through proactive engagement; no visa sponsorship is provided.

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