Client Experience & Banking Concierge

PNC

College Park (MD)

On-site

USD 41,000 - 68,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Education assistance

Job summary

PNC in College Park, Maryland, is seeking a Client Experience Associate to join its Retail Bank team. Based in College Park, you will support multiple branches in the region and deliver a differentiated customer experience.

The role focuses on banking conversations, educating customers on options, and referrals to branch staff while promoting PNC products. Prioritize loyalty and share of wallet through proactive engagement; no visa sponsorship is provided.

Qualifications

Role typically does not require a university degree.
Related experience or product knowledge may be required.
No degree required.

Responsibilities

Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
Processes a variety of customer interactions and educates customers on alternatives.
Identifies banking opportunities during customer interactions and refers as appropriate.
Performs lobby engagement to connect with customers and promote PNC products.
Supports proactive sales through a defined sales process including service to sales and teller interactions.