Client Experience Advocate

PNC; Monroeville (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Savings Account and medical /Rx

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking an in-office Client Experience Associate in Monroeville, PA, supporting multiple branches in the region. You will deliver a differentiated customer experience, identify opportunities, and guide customers toward appropriate PNC products while maintaining branch efficiency.

Ideal candidates bring strong customer service, banking knowledge, and a proactivesale mindset to help grow customer loyalty within Retail Banking at PNC.

Qualifications

• No degree required.
• Typically <1 year of related experience.
• Military service may be considered in lieu of degree.

Responsibilities

• Deliver a customer experience that improves financial wellbeing and loyalty.
• Identify banking opportunities during interactions and refer to branch staff.
• Engage customers in lobby activities and educate on using technology for transactions.
• Apply product and procedural knowledge to resolve problems.
• Ensure branch operations and maintenance transactions are efficient and accurate.
• Support proactive sales conversations through defined processes to grow loyalty.

Skills

Customer Service

Banking

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Accountability

Branch Banking

Client Loyalty

Education

No Degree

Job description

PNC is seeking an in-office Client Experience Associate in Monroeville, PA, supporting multiple branches in the region. You will deliver a differentiated customer experience, identify opportunities, and guide customers toward appropriate PNC products while maintaining branch efficiency.

Ideal candidates bring strong customer service, banking knowledge, and a proactivesale mindset to help grow customer loyalty within Retail Banking at PNC.