Private Banking Client Experience Specialist

PNC Business Credit; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Paid time off

Job summary

PNC Private Bank is seeking a Client Service Associate based in Pittsburgh, PA. You will serve as the primary contact for clients and advisors, handling servicing requests across banking, investment, and fiduciary products and coordinating with Advisors and Operations teams to ensure a seamless client experience.

You will develop client relationships, manage transactions and inquiries, and identify opportunities to leverage digital tools for self-service solutions, while maintaining high service

Qualifications

• University/college degree with <1 year of professional experience.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Bachelor's degree is required.

Responsibilities

• Develops and maintains long term client relationships.
• Provides exceptional client service and flawless execution on client requests and transactions.
• Identifies opportunities for use of digital tools to offer self-service solutions.
• Acts as a point of contact for clients, client teams or service partners and escalates issues as necessary.
• Communicates with internal partners to identify potential issues and assists in resolution.

Skills

Accuracy & attention to detail

Client relationship management

Customer support policies

Standards & procedures

Decision making

Fiduciary responsibilities

Investment management

Managing multiple priorities

Product & service knowledge

Education

Bachelor's

Job description

PNC Private Bank is seeking a Client Service Associate based in Pittsburgh, PA. You will serve as the primary contact for clients and advisors, handling servicing requests across banking, investment, and fiduciary products and coordinating with Advisors and Operations teams to ensure a seamless client experience.

You will develop client relationships, manage transactions and inquiries, and identify opportunities to leverage digital tools for self-service solutions, while maintaining high service