Client Experience & Loyalty Advocate

PNC; Thurmont (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Thurmont, MD. This in-office role focuses on delivering a personalized customer experience, educating customers on digital tools, and identifying banking opportunities to grow share of wallet.

Role requires friendly customer service, adherence to policies, and collaboration with branch staff. Sponsorship is not provided for employment visas. Insurance and benefits are offered for eligible employees.

Qualifications

• No degree required.
• Very little or no university coursework required.
• Experience in customer service is helpful.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff.
• Engages customers in-branch and educates on digital options.
• Supports sales conversations through a defined process.
• Maintains accurate daily operations and follows policies.

Job description

PNC is seeking a Client Experience Associate in Thurmont, MD. This in-office role focuses on delivering a personalized customer experience, educating customers on digital tools, and identifying banking opportunities to grow share of wallet.

Role requires friendly customer service, adherence to policies, and collaboration with branch staff. Sponsorship is not provided for employment visas. Insurance and benefits are offered for eligible employees.