Client Experience Advocate

SCC Soft Computer; Clearwater (FL); On-site; USD 59,000 - 70,000; Full time

Job summary

SCC Soft Computer in Clearwater, FL is seeking a Client Relations Manager to serve as the primary contact for clients, ensuring satisfaction and smooth onboarding across teams. You will manage accounts, resolve issues, and contribute to client experience strategies while coordinating with account managers and support teams.

The role emphasizes strong communication, problem solving, and organizational skills, with a bachelor’s degree and CRM proficiency preferred.

Qualifications

• Bachelor’s degree in business, communications, or a related field.
• Proven experience in a client-facing role, preferably in account management or customer service.
• Strong communication, problem-solving, and organizational skills.
• Ability to work collaboratively across teams and departments to ensure client satisfaction.
• Proficiency with CRM systems and general office software.
• Strong attention to detail and ability to manage multiple client accounts effectively.

Responsibilities

• Serve as the primary point of contact for clients, providing day-to-day support and addressing inquiries or issues.
• Actively engage with clients to ensure satisfaction and anticipate future needs.
• Coordinate with internal teams (account managers, support, product) for timely issue resolution.
• Maintain thorough records of client interactions, feedback, and service issues in the CRM dashboard.
• Monitor client engagement and address signs of dissatisfaction or service gaps.
• Collaborate with Account Managers to provide insights on client needs and opportunities for growth.
• Ensure smooth onboarding processes for new clients and facilitate communication throughout the lifecycle.
• Assist with training and documentation to help clients understand products and services.
• Represent the company’s values and commitment to customer service in all interactions.

Skills

Strong communication

Problem solving

Organizational skills

Collaborative work

CRM software

Education

Bachelor's degree in business, communications or related field

Tools

CRM systems

Job description

SCC Soft Computer in Clearwater, FL is seeking a Client Relations Manager to serve as the primary contact for clients, ensuring satisfaction and smooth onboarding across teams. You will manage accounts, resolve issues, and contribute to client experience strategies while coordinating with account managers and support teams.

The role emphasizes strong communication, problem solving, and organizational skills, with a bachelor’s degree and CRM proficiency preferred.