Client Success Advocate - Screening & Tech Support

ClearStar, Inc.

United States

On-site

USD 992,000 - 1,240,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Life insurance

Dental and vision coverage

Employee assistance program

401K matching up to 4%

Paid time off and holidays

Volunteer time off

Job summary

ClearStar, Inc. is seeking a Client Service Advocate to champion MIS client satisfaction, delivering empathetic support via phone, chat, and email. You will partner with laboratories to set up accounts, verify results, and improve client reporting.

Strong communication and problem-solving skills are essential for maintaining top-tier service. Ideal candidates have 2+ years in customer service, understand FCRA compliance, and can train users via MS Teams while coordinating with Sales and

Qualifications

2 years' experience with direct customer service; quota-driven role preferred.
Knowledge of screening industry, FCRA and compliance preferred.
Excellent written and verbal communication; detail-oriented.
Strong work ethic, goal-oriented, analytical problem-solving.
Ability to collaborate across teams; leadership and accountability.
Experience delivering demos via MS Teams for troubleshooting.

Responsibilities

Provide service to ClearStar MIS clients by phone, email, and Live Chat in Salesforce CRM.
Analyze issues, problem-solve, and deliver resolutions to clients and internal customers.
Set up drug screening accounts with laboratories; enhance client reporting.
Coordinate drug test kits and forms with manufacturers; review vendor invoices.
Collaborate with Sales, Implementation, and Account Management on platform functionality.