Client Experience Advocate — Training & Support

clearstar; United States; On-site; USD 51,577,000 - 80,231,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Employee assistance program

401K with match

Paid time off 17 days

Company holidays 9

Volunteer time off

Job summary

ClearStar is seeking a Client Service Advocate to champion our Medical Information Services clients with empathy, problem-solving, and clear communication. You will handle interactions via phone, email, and Live Chat, using Salesforce CRM and MS Teams for training and demos.

The role emphasizes accurate problem-solving, collaboration across teams, and driving a high-quality client experience. A home office setup with reliable internet is preferred.

Qualifications

• At least 2 years in direct customer service, preferably with quotas.
• Knowledge of screening industry and compliance preferred (FCRA).
• Strong written and verbal communication with attention to detail.

Responsibilities

• Support MIS clients by phone, email, and Live Chat in Salesforce.
• Analyze problems and provide resolutions to clients and internal teams.
• Coordinate with laboratories to set up drug screening accounts.
• Improve client reporting by ver Verifying and matching drug results.
• Review vendor invoices for accuracy and payment.
• Collaborate with Sales, Implementation, and Account Management.
• Provide user trainings and demos via MS Teams; update configurations.
• Quality assurance of new system enhancements before launch.

Skills

Customer service

Communication

Problem solving

Team collaboration

Training delivery

Tools

Salesforce CRM

MS Teams

Demos

Job description

ClearStar is seeking a Client Service Advocate to champion our Medical Information Services clients with empathy, problem-solving, and clear communication. You will handle interactions via phone, email, and Live Chat, using Salesforce CRM and MS Teams for training and demos.

The role emphasizes accurate problem-solving, collaboration across teams, and driving a high-quality client experience. A home office setup with reliable internet is preferred.