Client Experience Advisor - IT Services

NerdsToGo Bellevue WA; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Job summary

NerdsToGo Bellevue WA is seeking a Customer Service Advisor to be the first point of contact for clients, handling intake, creating service tickets, and scheduling calls. You will work in a client-facing, office-based role with a focus on delivering exceptional service and building strong local relationships.

The position supports a walk-in and phone-based client base, with duties including social media posting to engage our online community and schedule coordination with field technicians.

Qualifications

• Outstanding customer service skills essential.
• Strong verbal and written communication.
• Humility, hunger, and smart approach.
• Familiarity with basic technology or IT support.
• Strong organizational and multitasking abilities.
• Willingness to learn field service software.
• Experience in client-facing role desirable.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct intake services to identify client technology needs.
• Create and manage service tickets accurately.
• Schedule service calls using our field service management software.
• Collaborate with field technicians to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction delights the client.
• Assist with posting and management of social media accounts, ensuring engaging communication with our online community.

Skills

Customer service

Verbal & written communication

Team player

Tech familiarity

Organizational skills

Willingness to learn

Client-facing experience

Tools

Field service software

Job description

NerdsToGo Bellevue WA is seeking a Customer Service Advisor to be the first point of contact for clients, handling intake, creating service tickets, and scheduling calls. You will work in a client-facing, office-based role with a focus on delivering exceptional service and building strong local relationships.

The position supports a walk-in and phone-based client base, with duties including social media posting to engage our online community and schedule coordination with field technicians.