IT Client Experience Advocate | Flexible Schedule

NerdsToGo of Knoxville, TN; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Job summary

NerdsToGo of Knoxville, TN is seeking a Customer Service Advisor to be the first point of contact for our clients, handling inbound inquiries, intake services for new technology needs, and creating service tickets. You will schedule service calls using our field service management software and coordinate with field technicians to ensure timely delivery.

This office-based role runs Monday–Friday, 8 am–5 pm. The ideal candidate will maintain accurate records, ensure delightful customer

Qualifications

• Outstanding customer service skills are vital for delivering a high level of service that differentiates NerdsToGo from competitors.
• Strong verbal and written communication are crucial for articulating client needs and ensuring seamless service delivery.
• We seek candidates who are humble, hungry, and smart—team players who learn quickly and stay motivated.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct intake services to identify and document client technology needs.
• Create and manage service tickets accurately and efficiently.
• Schedule service calls using our field service management software.
• Collaborate with field technicians and other team members to ensure timely service delivery.
• Maintain detailed and accurate records of client interactions and service appointments.
• Ensure every interaction with a client brings them delight.
• Assist with posting and management of our social media accounts, ensuring engaging communication with our online community.

Skills

Customer service

Verbal communication

Written communication

Team player

Organizational skills

Tech familiarity

Tools

Field service software

Job description

NerdsToGo of Knoxville, TN is seeking a Customer Service Advisor to be the first point of contact for our clients, handling inbound inquiries, intake services for new technology needs, and creating service tickets. You will schedule service calls using our field service management software and coordinate with field technicians to ensure timely delivery.

This office-based role runs Monday–Friday, 8 am–5 pm. The ideal candidate will maintain accurate records, ensure delightful customer