Client Experience Specialist - Flexible IT Support & Service

NerdsToGo of Knoxville, TN; Knoxville (TN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

12 days Paid Time Off

Opportunity to be part of a growing品牌

Job summary

NerdsToGo of Knoxville, TN is seeking a Customer Service Advisor to be the first point of contact for clients, handling inbound interactions, intake requests, and creating service tickets. You will schedule service calls and collaborate with field technicians to ensure timely, high-quality support.

B based in our office, you will build strong local relationships while delivering friendly IT assistance. Typical hours are Mon–Fri, 8am–5pm, with competitive hourly pay and growth opportunities.

Qualifications

• Excellent customer service and client-facing skills.
• Clear verbal and written communication abilities.
• Humility, hunger for growth, and smart problem solving.
• Basic tech literacy and IT support familiarity.
• Strong organizational and multitasking capabilities.

Responsibilities

• Serve as the primary contact for inbound client interactions.
• Conduct intake services to document client technology needs.
• Create and manage service tickets accurately.
• Schedule service calls using field service management software.
• Collaborate with field technicians to ensure timely service delivery.
• Maintain detailed records of client interactions and appointments.
• Ensure every interaction delights the client.
• Assist with posting and management of social media accounts.

Skills

Outstanding customer service

Strong verbal and written communicatie

Humble, hungry, smart

Familiarity with basic technology

Strong organizational multitasking

FMS software learning willingness

Job description

NerdsToGo of Knoxville, TN is seeking a Customer Service Advisor to be the first point of contact for clients, handling inbound interactions, intake requests, and creating service tickets. You will schedule service calls and collaborate with field technicians to ensure timely, high-quality support.

B based in our office, you will build strong local relationships while delivering friendly IT assistance. Typical hours are Mon–Fri, 8am–5pm, with competitive hourly pay and growth opportunities.